英文投诉信范文

Subject: Complaint Regarding Poor Service Experience

Dear Sir or Madam,

I am writing to express my dissatisfaction with the recent service I received from your company on [specific date]. While I have been a loyal customer for several years and have generally had positive experiences, the incident that occurred during my last visit has left me deeply disappointed.

On [date], I visited your store located at [location] to purchase [product or service]. From the moment I arrived, I noticed that the staff seemed disorganized and unprepared. The checkout process was slow, and it took an unreasonable amount of time for me to be attended to. When I finally reached the counter, the cashier appeared rushed and disinterested, which made the interaction unpleasant.

Moreover, the product I purchased did not meet the quality standards I expect from your brand. Upon returning home, I discovered that the item was damaged, and it became clear that it had not been properly inspected before being sold. This issue could have been avoided if the staff had paid closer attention to detail.

To make matters worse, when I attempted to return the defective product, I encountered further frustration. The store policy regarding returns was unclear, and the staff member assisting me seemed unwilling to help. Despite providing all necessary documentation, my request for a refund or exchange was denied without any reasonable explanation.

As a valued customer, I believe this situation could have been handled much more professionally. Your company prides itself on delivering excellent customer service, yet this experience fell far short of those expectations. I urge you to review the policies and training procedures for your employees to ensure such issues do not recur in the future.

In light of this unfortunate experience, I would like to request a full refund for the defective product, along with compensation for the inconvenience caused. Additionally, I hope you will take steps to address the underlying problems that led to this situation.

Thank you for taking the time to read my complaint. I trust that you will resolve this matter promptly and fairly. Please feel free to contact me at [your phone number/email address] should you require any further information.

Sincerely,

[Your Name]

This letter is concise yet detailed, clearly outlining the problem while maintaining a respectful tone. It also includes specific requests for resolution, making it easier for the recipient to address the concerns appropriately.